Frequently Asked Questions

OrderUp is the most simple and affordable restaurant point of sale in Canada.

We offer a sleek, easy to use, cloud based point of sale that's equipped with all the new features restaurants need to succeed in 2023.

Our features include: 

• QR Code Order & Pay
• Hybrid Order & Pay
• Free Online Ordering
• Staff Management
• Promotions

And much more.

How customers use OrderUp is completely up to you, the restaurant operator, and varies depending on the type of operation.

Here are some scenarios for how our partner merchants use OrderUp:

1. Traditional Counter Service (QSR): Guests walk up and order from a staff member at the counter. They pay right then by either cash or card.
2. Traditional Dine-in Service (Full Service): Staff takes orders from guests and punch them in to the OrderUp POS at a station
3. Table Side Ordering Service (Full Service): Staff members physically carry around an iPad or Tablet, which is the OrderUp POS. As guests order, the staff member punches the items into the POS and sends to kitchen from there. 
4. Hybrid QR Code Order & Pay (Full Service): Guests are able to sit down, and order directly from their phone via digital menu & QR Code. But, staff still has full control to add items throughout the meal, and guests can pay however they desire (Card, Cash, Phone etc). 
5. Digital Tab System (Full Service): Guest can open a tab directly from their phone, place orders to the kitchen & bar, and literally just get up and go. We collect credit card details in the ordering process, and restaurants can close the tab once the table gets up to leave. 
6. Online Ordering: Accept online orders from anywhere online including your social media, website and other online properties.

Restaurants are equipped with all the features and can use it however they see fit.

No.

OrderUp is a web based platform. We do not have an app for discoverability. With that said, using OrderUp menus & online ordering can help boost SEO and local searches for your restaurant.

This is also means that there is no app download required for a guest to place an order. Our checkout process takes under 45 seconds. 

We’re glad to hear you’re already familiar with QR code technology – you’re already halfway there! Here are some reasons OrderUp’s QR code enabled menus are trusted by other great restaurants like yours:

• OrderUp SmartMenus are optimized for mobile, so they’re super easy to browse, and provide your guests with the best viewing experience.
• You have access to an OrderUp merchant portal to update your menus in real time anytime you need.
• Our Order Management System is easy for your staff to use, and frees them up to focus on creating meaningful guest interactions – no new hardware required. 
• We are seeing upwards of 10-20% increase in guest cheque average with our restaurants using QR Code Order & Pay.
• Contact tracing (optional) with OrderUp is fully encrypted, which means your diner info is always safe. 

With OrderUp there are no financial barriers: Our full platform is 100% free for restaurants to use.

Learn more about what makes our menus different here.

The best way to get started with OrderUp is:

• Fill out our Contact Form
• Book a Demo
• Or send us an email: [email protected]

We move fast and are able to get you set up in under 72 hours, depending on your location and products needed. 

Simply provide some basic information, and a PDF or link to your existing menu through this form and we’ll send you a customized digital menu and QR code within 48 hours. 

OrderUp is 100% free for restaurants!

With no monthly subscription fees or commission fees, your restaurant gets access to our point of sale, qr code order & pay system, online ordering & more. 

Hardware costs can vary.

For POS customers, standard credit card processing fees and interchange rates apply. Our provider is Stripe. 

How your staff uses OrderUp completely depends on your operations. With that, there is a lot of flexibility, depending on your operational flow.

Here are some traditional use cases for OrderUp:

1. Traditional Counter Service (QSR): Guests walk up and order from a staff member at the counter. They pay right then by either cash or card.
2. Traditional Dine-in Service (Full Service): Staff takes orders from guests and punch them in to the OrderUp POS at a station
3. Table Side Ordering Service (Full Service): Staff members physically carry around an iPad or Tablet, which is the OrderUp POS. As guests order, the staff member punches the items into the POS and sends to kitchen from there. 
4. Hybrid QR Code Order & Pay (Full Service): Guests are able to sit down, and order directly from their phone via digital menu & QR Code. But, staff still has full control to add items throughout the meal, and guests can pay however they desire (Card, Cash, Phone etc). Staff is responsible for running orders.
5. Digital Tab System (Full Service): Guest can open a tab directly from their phone, place orders to the kitchen & bar, and literally just get up and go. We collect credit card details in the ordering process, and restaurants can close the tab once the table gets up to leave. Staff is responsible for running orders and closing tables as they leave.
6. Online Ordering: Accept online orders from anywhere online including your social media, website and other online properties. Staff simply approves or denies orders as they come in.

You’ll have access to your own MenuBuilder merchant backend. Making changes to the menu is super easy. If you're an existing partner, be sure to check out our Menu Builder Tutorial Video for any quick-fixes. Conversely, you can visit the menu-builder FAQ page.

Everything from main menus, categories, modifiers, photo uploads, creation of special menus, time/day-specific menus, marking items as sold out, and more can be accessed anytime through your merchant portal.

Your MenuBuilder is also web-enabled, like the whole platform, so you can access it anytime from a tablet, laptop, desktop computer or even your smartphone.

No.

OrderUp is its own point of sale system.

Please get in contact us if you're interested in switching to OrderUp. We may be able to help out on switching costs & hardware.

When a diner pays their bill at your restaurant using OrderUp, transactions are processed via Stripe. Stripe is one of the most reliable, secure, digital payment integrations. You can easily connect to an existing account, or sign up as a new user. Payments are made directly to your connected bank account within 2 business days or faster depending on your business. Additional information, and exceptions, can be found on their website.

The easy answer is, yes! In fact, research shows that contactless ordering actually generates more tips for serves as they are able to cover more tables in a shift.

Our internal data shows an averaged tipped amount of over 21%!

OrderUp is a Canadian company with its headquarters in Toronto, Ontario. We mainly support Canadian restaurants, but are happy to explore partnerships if you are in another country.

No. At this point, we do not integrate with any third party delivery apps or marketplaces. 

OrderUp doesn't charge any monthly or commission fees, so how do we make money? 

When orders are placed through other third party platforms, they can charge the restaurant up to 30% per order! 

Our main revenue stream is through charging the diner a small "convenience fee".  Learn more here.

This is so we can offer our platform for FREE to local restaurants. We've ran multiple surveys that suggest customers are willing to pay an extra ~50 cents to a dollar in exchange for peace of mind – that 100% of their order is going to the restaurant they are trying to support. 

The next pillar is convenience to the customer. How much would you be willing to pay to never wait for a payment terminal, or never have to waive down a server ever again? 

We also offer various paid marketing services such as website development, SEO, paid advertising, email marketing and so on.